We are strongly committed to protecting the privacy and confidentiality of the information you provide us. The information you provide, will be used only for:
(a) the purpose of allowing more people to reach you,
(b) marketing and promotion of your business and our platforms, and
(c) enhancing the experience of the platforms and the services provided.
In addition to the above, we will share your information only where we have your express permission to do so or are required by legal and/or regulatory authorities.
You acknowledge that you own all data and information provided by you and that it is accurate and done voluntarily.
1. The User has the right to register his / her complaint if he / she is not satisfied with the services or finds attitudinal deficiencies when dealing with agents / staff or finds system errors or sees gaps between standards of service promised and actual service rendered by Mystic Lotus. The User can lodge a complaint by sending e-mail to the Grievance Officer. This mechanism is exclusively dedicated for customer complaint redressal.
2. The Grievance Officer will acknowledge the grievance immediately on the receipt of complaint and initiate action to have the grievance resolved within a maximum period of three weeks on extraordinary cases with auto reply in either cases. The User will also be kept informed of the action taken, the progress while redressing grievances, and/or, the reasons for delay if any, in redressing. Complaints received by e-mail shall be acknowledged by an immediate system generated response or via individual emails to the extent possible. The follow-up action taken in respect of such complaints shall be advised to customers by e-mail.
3. The name and contact details of the Grievance Officer are provided below: Neelu Bhandari
Mystic Lotus and Dragonflies Healing LLP
A3/21, Mahindra Gardens, S V Road, Goregaon West, Mumbai - 400062, India.
Time: Mon-Fri (11:00 a.m. to 6:00 p.m. IST)